Shipping policy

Shipping policy

Where we ship

We ship worldwide and shipping is always free, with no minimum order.

Customs and taxes

Orders shipped outside the European Union (and to the Canary Islands, Ceuta and Melilla) may be subject to duties, import taxes or customs handling fees in the destination country. These charges are not included in the price and are paid by the recipient.

Delivery times

We prepare your order as soon as possible after payment. Estimated delivery time is 8 to 21 business days, depending on the destination country.

Tracking

When your order ships, we'll email you the tracking number so you can follow it at any time. You can also track it on our Track my order page.

Issues

If your order is delayed or arrives damaged, email hola.nixel@gmail.com and we'll sort it out.